Location: Nottingham
Job Type: 20 hours per week
Salary: Competitive, based on experience

Job Overview

Easy Clean Commercial is a fast-growing commercial cleaning company providing expert cleaning services across Nottingham, Derby, Birmingham, Sheffield, Leeds, and London. We are seeking a highly organised and motivated Administrative Assistant to join our dynamic support team. The ideal candidate will play a key role in ensuring the smooth day-to-day running of our cleaning operations, delivering excellent customer service and supporting both clients and our mobile cleaning teams.

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Key Responsibilities

• Customer Service & Communication

  • Answer phone calls, emails, and online enquiries from clients and suppliers.

  • Book appointments, schedule site visits, and confirm cleaning jobs.

  • Liaise with clients regarding cleaning requirements, service feedback, and contract terms.

• Scheduling & Operations Support

  • Manage calendars and cleaning schedules for regular and one-off jobs (e.g. office cleaning, end of tenancy, Airbnb changeovers).

  • Coordinate staff shifts, holiday cover, and on-call rotas.

  • Maintain records of cleaning checklists, keys issued, and job completion reports.

• Administrative Tasks

  • Prepare invoices, purchase orders, and quotations.

  • Track payments and follow up on unpaid invoices.

  • Maintain accurate databases of clients, contracts, and site details.

• HR & Compliance

  • Assist with recruitment, onboarding, and documentation for cleaning operatives.

  • Maintain up-to-date DBS checks, training records, and staff files.

  • Ensure compliance with company policies and health & safety requirements.

• Marketing & Website Updates (Optional)

  • Help manage social media updates or website content (e.g. service updates, testimonials).

  • Monitor reviews and reply to online customer feedback.

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Key Skills & Requirements

• Previous experience in an administrative or office assistant role (preferably in a service-based or cleaning company).

• Strong organisational and multitasking abilities.

• Excellent verbal and written communication skills.

• Confidence with Microsoft Office, Google Workspace, and scheduling software.

• Ability to work independently and as part of a team.

• Attention to detail and problem-solving mindset.

• Friendly, approachable, and professional manner.

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Benefits

• Competitive hourly rate/salary

• Flexible working hours

• Opportunity to grow with a leading commercial cleaning company

• Supportive team environment

• Career development and training opportunities